About ArtsyPaperieShoppe & Digital Downloads.

Frequently Asked Questions

What does ArtsyPaperieShoppe offer?

We offer Digital Planners, PDF templates, and other Digital Downloads to aid in personal scheduling & learning processes. All of our designs are custom-made and can be downloaded immediately after purchase for use on an iPad with PDF annotation apps such as Goodnotes5.

We also offer a limited stock of physical products that can be pre-ordered. All physical products are made to order and shipped using common logistics services in Indonesia.

What is Digital Planning?

Digital Planning is the process of planning and organizing digitally using specific applications or software. ArtsyPaperieShoppe offers a PDF format with Hyperlinks. Compared to conventional planning using books or physical writing tools, Digital Planning is more flexible, easily modified, and environmentally friendly.

How do I download templates from ArtsyPaperieShoppe.com?

Simply choose the template you want, add it to the shopping cart, make the payment, and once the transaction is complete, you will receive a link to download the template.

What are the advantages of a digital planner compared to a physical planner?

Digital planners have many advantages, such as being accessible anytime and anywhere, easy to update and modify, space-saving and environmentally friendly, as well as having additional features like reminders, hyperlinks, and integration with other apps.

Do I need a special device to use a digital planner?

Not necessarily. But we recommend using an iPad with the Goodnotes5 or Notability app.

Digital planners can typically be accessed on various devices such as computers, tablets, or smartphones. You only need a PDF reader app or a specific digital planning app. But apps in Android and other OS may not be as smooth as with an iPad. As we can't provide refunds for Digital Downloads, we suggest trying out our free samples first to see if our products work well on your device.

Can I use a Digital Planner in an Android/Google Pixel/Windows OS?

Yes, you can use our products on other operating systems, but the experience may not be as smooth as with an iPad. Apps on these systems may not be as user-friendly as Goodnotes5 or Notability on an iPad, and you might encounter issues like unresponsive hyperlinks or layout problems. While it's still possible to use our Digital Planners on these devices, please ensure the app you choose is compatible with our products.

As we can't provide refunds for Digital Downloads, we suggest trying out our free samples first to see if our products work well on your device.

How do I use the template I have downloaded?

After you download the template, open the file with the appropriate application. You can start adding notes, marking dates, or planning your schedule directly in the template.

Can the purchased template be used multiple times?

Yes, another advantage of digital planners is that you can use the same template repeatedly without needing to purchase again.

Can I share the template I purchased with others?

The template you purchased is for personal use only and should not be distributed or resold.

Can I print the Digital Planner?

Can I print the Digital Planner?
Yes, you can print the digital planner if you want a physical version. However, some features may not function in the printed version.

Can I print the Printable PDF?

Yes. All of our Printable PDF templates are designed to be printed. There are no hyperlinks here, and the file can be printed directly at home or sent to a print shop. Print specifications are also included.

What should I do if I encounter problems when downloading or using the template?

If you encounter any problems, please contact our customer service through email or the contact form on our website. We will assist you in resolving the issue.

Help! The hyperlinks in my Digital Planner are not working!

Make sure you are in "Reading Mode", not "Edit Mode". Most PDF annotation apps only activate the Hyperlink buttons in "Reading Mode", and when you want to edit or write, the hyperlinks become inactive.

There are some PDF annotation apps that allow the hyperlink buttons to remain active in edit mode, please learn about the feature details on your chosen app regarding this matter.

Is purchasing templates from your online store safe?

Yes, we use Xendit as our payment gateway with SSL encryption to ensure all your transactions are secure and your data is protected.

We accept payments through credit cards, virtual bank account transfers, and Indonesian e-wallets (OVO, Gopay, Dana, Qris).

Can I change the appearance or design of the template I have purchased?

Some templates are indeed designed to be modified according to user preferences. However, there are also templates with a fixed design. Please check the product description before purchasing.

Can I get a refund if I am not satisfied with the template I purchased?

For Digital Products, due to their downloadable nature, we do not provide refunds. Please read the product description carefully before purchasing. If you experience problems with your digital product, we will re-examine the product, ensure it is working properly, and resend the same repaired product to you.

For more details on specific conditions that allow for refunds for both digital products and shipped physical products, please see our REFUND POLICY.

Is a digital planner more expensive than a physical planner?

The initial cost of a digital planner may be higher compared to a physical planner. However, in the long run, digital planners tend to be more economical as they can be used repeatedly and do not require replacements or additional purchases.

How do I backup my digital planner?

You can back up your digital planner by storing it on cloud storage such as Google Drive or Dropbox, or moving it to an external storage device.

Does a digital planner also have features like bookmarks and stickers like a physical planner?

Yes. We also create many digital stickers and other decorations to personalize your Digital Journal/Planner.

What sets your online store apart from other online stores that sell digital planners?

We are the first Digital Shop in Indonesia offering a variety of unique and well-designed templates, especially relating to Christian life and other Theocratic activities, and we always strive to provide the best service to our customers.

Does your online store accept payments in Rupiah?

Yes, we accept payments in various currencies, including Rupiah.

Where can I find answers for questions not listed here?

Please contact our customer service through email or the contact form on our website, we will respond to your specific question as soon as possible.